Ooma is quietly compounding recurring communications revenue as AirDial rides the copper-line sunset and AI-enabled business services expand ARPU.
Overview
Ooma is a cloud communications provider serving SMBs, enterprises, wholesale partners, and residential users through a hybrid SaaS-plus-hardware model. Its revenue base is highly recurring, with subscriptions and services representing 92% of Q1 FY2027 revenue. Core products include Ooma Office, Enterprise, AirDial, 2600Hz, residential Telo, and emerging Ooma AI services. Customers choose Ooma for low cost, plug-and-play deployment, reliable PureVoice HD performance, and strong brand recognition, including repeated PC Magazine awards for business VoIP service.