ServiceTitan is a sticky vertical SaaS leader for the skilled trades with strong retention, AI-driven monetization upside and attractive long-term compounding potential, offset by SBC dilution, SMB competition and macro sensitivity.
Overview
ServiceTitan is the leading cloud platform for skilled trades, serving roughly 10,800 active trade enterprises across HVAC, plumbing, electrical, roofing, pest control and related verticals. Its subscription-plus-fintech model delivers predictable, high-margin revenue, supported by >95% gross retention and >110% net retention. The platform replaces fragmented paper, point software and manual dispatch processes with an end-to-end operating system that boosts technician productivity, improves estimate conversion, reduces administrative overhead and embeds deeply into contractor operations.